Birowa Refund and Returns Policy

Last updated: 11/10/2026

At Birowa, we want you to feel confident when shopping with us. This policy explains how cancellations, returns and refunds work for orders placed through our online store, including our 30-day money-back guarantee.

Contact: contactbirowa@gmail.com
Business name: BIROWA
Business address: 10 Cil Beg Manor, Stradbally, Co. Laois, Ireland

1. Your right to cancel an online order

If you are a consumer in Ireland or the UK, you generally have the right to cancel most online purchases within 14 days of receiving your goods, without giving a reason.

To exercise this statutory right, you must clearly inform us that you wish to cancel within the applicable 14-day period. You can contact us at contactbirowa@gmail.com.

After notifying us, you generally have a further 14 days to return the goods.

This statutory cancellation right is separate from Birowa's additional 30-day money-back guarantee and your rights if a product is faulty, damaged or not as described.

2. Birowa's 30-day money-back guarantee

We want you to feel confident trying Birowa. In addition to your statutory consumer rights, we offer a 30-day money-back guarantee.

To request a refund under this guarantee, please contact contactbirowa@gmail.com within 30 days of receiving your order.

Please include:

• Your order number.

• The product you wish to return.

• A clear statement that you wish to request a refund under our 30-day guarantee.

We will reply with the applicable return instructions and return address.

Return address: 10 Cil Beg Manor, Stradbally, Co. Laois, Ireland.

Please do not send a return to our supplier or fulfilment warehouse unless we have specifically instructed you to do so.

The guarantee is an additional benefit and does not replace or restrict any statutory rights you may have. We will handle eligible requests fairly and in accordance with applicable law.

3. Condition of returned cosmetics

For change-of-mind returns and requests under our voluntary guarantee, please take reasonable care of the product and its packaging.

Certain sealed cosmetic products may be excluded from the statutory change-of-mind cancellation right where the law's health or hygiene exception applies and the seal has been broken after delivery. This exception applies only where the legal conditions are met.

Any exclusions or conditions under our voluntary guarantee will be applied consistently with applicable law and will not remove your statutory rights concerning faulty, damaged, unsafe or incorrectly described products.

4. Return shipping costs

For statutory change-of-mind cancellations, you are responsible for the direct cost of returning the goods only where the law permits this and we informed you of that responsibility before purchase.

For returns under our additional 30-day money-back guarantee, please contact us before sending your product back so we can explain the return arrangements and any applicable postage costs.

If a product is faulty, damaged, incorrect or otherwise does not conform to the contract, we will explain the appropriate resolution and cover any costs where required by law.

5. Refunds

For valid statutory cancellations, we will issue the refund required by law, including the cost of the least expensive standard delivery option where required. Any additional charge for a more expensive delivery option may be excluded to the extent permitted by law.

For eligible requests under our voluntary 30-day money-back guarantee, we will confirm the refund arrangements when responding to your request and process the refund in accordance with the terms of the guarantee and applicable law.

Where the law permits, we may wait until we receive returned goods or evidence that you have sent them back before issuing a statutory cancellation refund.

Refunds will normally be issued to the original payment method unless another arrangement is agreed with you. Your payment provider may take additional time to display the refund in your account.

Nothing in this policy limits any refund or other remedy that we are legally required to provide.

6. Faulty, damaged or incorrect products

If your order arrives damaged, faulty, incorrect or not as described, contact contactbirowa@gmail.com and include your order number and, where helpful, photographs of the issue.

We will assess the issue and provide the remedy required by applicable consumer law. Depending on the circumstances, this may include a refund, replacement, repair where appropriate, or another legally required resolution.

Your statutory rights are not affected by our 30-day money-back guarantee or any other part of this policy.

7. Missing or delayed orders

If your order has not arrived within the stated delivery period, contact contactbirowa@gmail.com with your order number.

We will investigate with our delivery or fulfilment partners and work with you on the appropriate next steps in accordance with applicable law.

8. Contact us

For cancellation, return or refund enquiries:

Email: contactbirowa@gmail.com
Business: BIROWA
Address: 10 Cil Beg Manor, Stradbally, Co. Laois, Ireland