Birowa Shipping Policy

Last updated: [DATE]

Thank you for shopping with Birowa. This policy explains how orders are processed, shipped and delivered.

1. Order processing

Orders are processed after payment has been successfully received.

Estimated processing time: [INSERT REALISTIC PROCESSING TIME, E.G. 1–3 BUSINESS DAYS]

Business days exclude weekends and public holidays unless otherwise stated.

During busy periods, promotions or circumstances outside our reasonable control, processing may take longer. If there is a significant delay affecting your order, we will provide an update where appropriate.

2. Shipping destinations

We currently ship to:

• Ireland

• United Kingdom

Additional destinations may be added in the future. Available shipping destinations and charges will be shown at checkout.

3. Delivery estimates and shipping costs

Delivery estimates are:

• Ireland: As shown in delivery checkout options.

Shipping charges are displayed at checkout before you complete your purchase.

Delivery estimates are estimates, not guarantees, unless we expressly agree to a guaranteed delivery date. We remain responsible for meeting our legal obligations regarding delivery.

If no other delivery period has been agreed, applicable consumer law may require delivery within 30 days.

4. Fulfilment partners

Birowa works with third-party suppliers and fulfilment partners who may dispatch orders directly to customers.

Your order may therefore be shipped from a fulfilment location different from our business address. We remain your point of contact for questions, delays, delivery problems, returns and refunds.

5. Tracking

Where tracking is available, we will send tracking details to [EMAIL OR OTHER ORDER NOTIFICATION METHOD] once they are provided by our fulfilment or delivery partner.

Tracking updates may take time to appear after dispatch.

6. Customs, duties and taxes

Any applicable taxes, duties or import charges will be handled in accordance with the law and the shipping arrangement applicable to your order.

For UK deliveries: [EXPLAIN WHETHER PRICES INCLUDE APPLICABLE TAXES AND WHETHER CUSTOMERS COULD BE ASKED TO PAY IMPORT CHARGES. CONFIRM THIS WITH YOUR SUPPLIER AND TAX ADVISER BEFORE PUBLISHING.]

We will clearly disclose any additional charges that customers may be required to pay where required by law.

7. Incorrect addresses

Please check your delivery details carefully before completing your purchase.

If you notice an error, contact contactbirowa@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted to our fulfilment partner.

This does not affect any rights you may have under applicable consumer law.

8. Delayed, lost or damaged deliveries

If your order is delayed, appears lost or arrives damaged, contact contactbirowa@gmail.com with your order number and any relevant photographs or tracking details.

We will investigate with our fulfilment and delivery partners and work with you to resolve the issue in accordance with applicable law.

9. Contact us

For shipping questions, contact:

Email: contactbirowa@gmail.com
Business: BIROWA
Address: 10 Cil Beg Manor, Stradbally Co.Laois